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Role: Credentialing Associate (Contractor)

Location: Remote, USA

About the Company

Wheel is evolving the traditional care ecosystem by equipping the nation's most innovative companies with a premier platform to deliver high-quality virtual care at scale. We offer proven strategies and cutting-edge technologies to foster consumer engagement, build brand loyalty, and maximize return on investment. Wheel solutions include configurable virtual care programs, an intuitive consumer interface, and access to a nationwide network of board-certified clinicians. Discover how Wheel is transforming the future of healthcare by visiting www.wheel.com.

About the Role:
The Credentialing Associate (Contractor) will support Wheel’s clinician network by ensuring seamless and accurate payor enrollment, credentialing, and recredentialing processes. This role is critical in maintaining compliance, minimizing delays, and enabling clinicians to begin seeing patients as quickly as possible.

What You'll Do:

• Process clinician credentialing and payor enrollment applications efficiently and accurately.

• Maintain up-to-date provider records across internal and external systems (Wheel, Medallion, payors).

• Track and monitor credentialing status, ensuring proactive follow-ups to prevent delays.

• Identify and escalate any discrepancies or roadblocks in the credentialing process.

• Communicate directly with clinicians to guide them through enrollment steps and collect required documentation.

• Assist in auditing and reconciling payor effective dates to prevent compliance risks.

Who You Are:

• 2+ years of experience in credentialing, healthcare operations, or provider network management - at a high growth tech company a plus

• Strong attention to detail and ability to manage multiple credentialing timelines.

• Experience working with credentialing platforms (Medallion preferred).

• Excellent communication and problem-solving skills.

Wheel is committed to equal employment opportunities for all team members. Every decision we make regarding employment is solely based on merit, competence, and performance. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Research shows that underrepresented groups typically apply only if they meet 100% of the criteria listed. At Wheel, we encourage women, people of color, and LGBTQ+ job seekers to apply for positions even if they don’t check every box for the role.