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Introduction:

The Zebra is revolutionizing how connected consumers research and shop for insurance. We intentionally strive to build diverse teams that feel inclusive for all. Our motto is "All Stripes Welcome," and we put that into practice by valuing both traditional and non-conventional backgrounds and perspectives. Our Zeebs are passionate about learning, growing, & working together to tackle exciting problems.

The Zebra is looking for hard-working, motivated professionals to join our lively call center and tight-knit team. You’ll take incoming calls from customers who are actively shopping for insurance, understand their needs, and match them with the best policy options from our network of top-rated carriers. This is a high-impact role on the frontlines of helping customers make informed insurance choices.

This is a customer-facing inbound sales role that blends relationship building with performance goals. If you love connecting with people and helping them protect what matters most, this role is for you.

Schedule:

This is a full-time 40 hours/week position. With our growing Agency, hours are always subject to change.

Our workforce team schedules our advisors for an 8 hour working shift. You’ll receive your schedule for an entire quarter, based on shift bid system.

Working hours are within:

• Monday to Friday: 7:00AM - 11:00PM

• Saturday & Sunday: 9:00AM - 8:00PM

Location:

Our agents are 100% remote. Every licensed employee must conduct business from their primary residence in Texas. All new hires will need to relocate to Texas by the time of their start date.

Salary:

This is an hourly position with a rate of $19.00 per hour. Our sales agents are hourly, but usually make between $45k-60k annually in their first year (but with base rates and an uncapped incentive structure, some of our senior agents hit $85K+)!

What You'll Do:

• Take inbound calls from shoppers actively looking for auto and home insurance (cross-sell!)

• Build rapport, assess customer needs, and recommend tailored insurance solutions

• Use internal tools and carrier quoting systems to provide accurate quotes

• Guide customers through the insurance buying process from quote to purchase

• Stay informed about industry trends, product offerings, and compliance requirements

• Meet or exceed individual sales goals and KPIs (e.g., conversion rate, customer satisfaction)

What We're Looking For:

• One year of high-volume call center experience and a motivated, positive, and solution-oriented attitude is required!

• Ability to stay calm and organized in a fast-paced, high-volume environment

• A desire to learn and grow—no prior insurance experience needed

• Coachability and a team-oriented mindset

• High level of integrity and professionalism

• Tech-savvy and comfortable using web-based tools and CRM systems

Experience that Will Impress the Heck Out of Us

• You already have a TX (General Lines) Property & Casualty

• You bring experience working within insurance sales

Interview Process:

1. Recruiter Screen: Due to volume, if you are selected to proceed, you will complete a pre-qualification screening form. This is a series of questions for us to better understand your experience before proceeding.

2. Team Interview: 45 minutes via Zoom to run through an in-depth call center interview.

3. Final Interview: 30 minutes via Zoom to review career growth & any follow-up questions.

Benefits & Perks:

Inclusive and healthy environments are crafted intentionally. All of our employees can join and participate in (or create your own!) Employee Resource Groups. Here are some other wonderful perks of working here:

• Unlimited planned PTO (paid time off)

• Health, Dental, Vision & Disability Coverages

• $100 wellness perk

• HSA offering + employer contribution

• 401k with company match

• Paid Parental Leave Program

• Internet stipend ($40/month)

• Learning & Development Opportunities

• Join a team that truly lives their values (outside of the office. Cliche, we know… but we really mean it)

About The Zebra:

The Zebra is the nation’s leading, independent insurance comparison site. With our dynamic, real-time quote comparison tool, consumers can identify insurance companies with the coverage, service level, and pricing to suit their unique needs. Headquartered in Austin, Texas, The Zebra has sought to bring transparency and simplicity to insurance shopping since 2012 -- it's “insurance in black and white.”

We've garnered attention and investment of some of the nation’s top venture capitalists. Check out all of our awards & recognition!

Our core mantra is "All Stripes Welcome." As part of our dedication to maintaining an inclusive and diverse workforce, we provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetics. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform core job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation!