Customer Service Advisor I (Remote- TX only)

The Zebra

The Zebra

Customer Service
Austin, TX, USA
Posted on Thursday, February 8, 2024

INTRODUCTION:

Austin insurance tech company The Zebra-recently named one of Austin's Best Places to Work by the Austin Business Journal and one of America's Best Workplaces by Inc. Magazine -- Is looking for talented Licensed Customer Service Professionals to join our lively Downtown call center and tight-knit team.

This is a full-time 37 hour/week role paid for 40 hours/week. Working hours are Monday - Friday, 8:00AM - 7:00PM and 9:00AM - 5:30PM on Saturdays. With our growing Agency, hours are always subject to change.

LOCATION:
Due to Covid, our agents are starting off 100% remote. We do require that every licensed employee conduct business from their primary residence in Texas. All new hires must be able to relocate to Texas by the time of their start date.

WHAT YOU'LL DO:

  • Answer inbound phone calls, emails, and chats for the company. Most of these calls will be customers inquiring for assistance with their insurance policy or new customers requesting information about buying a policy
  • You'll assist our customers by processing payments and endorsements along with answering general questions regarding their insurance policy
  • Rewrite insurance policies for prior customers
  • Be comfortable or have experience with identifying sales opportunities
  • Contact customers in an effort to retain their business
  • Follow-up on outstanding policy requirements by contacting customers or insurance carriers
  • Retain current customers through various retention efforts
  • Take back-up calls for the sales team as needed
  • Assist sales and contact agents with service related issues
  • Complete other tasks as assigned

REQUIREMENTS / QUALIFICATIONS:

  • Prior Customer Service experience is NOT required but a Motivated, Positive, and Solution Oriented Attitude is!
  • Excellent communication skills - written, verbal and listening
  • Strong ability to negotiate and problem solve
  • Multitasking and time management skills
  • Pride in getting work done accurately and timely
  • Passion for customer service is a must
  • Ability to work from home at the company's discretion

EXPERIENCE THAT WILL IMPRESS THE HECK OUT OF US:

  • You have a TX Property & Casualty (General Lines and or Personal Lines)
  • Thrives well in a fast-paced environment and loves talking with people
  • Value self-awareness, intellectual honesty, judgment, empathy & positive energy
  • Prefer an environment where you can add real value and contribute your ideas
  • Believe everyone is entitled to the same level of respect, regardless of their position or title
  • Work hard because you love what you do, but maintain work / life balance

BENEFITS + PERKS:

Inclusive and healthy environments are crafted intentionally. All of our employees can join and participate in (or create your own!) Employee Resource Groups. Here are some of our other wonderful perks of working here:

  • Competitive Compensation & Stock Option Offering
  • Health, Dental, Vision & Disability Coverages
  • HSA offering + employer contribution
  • 401k with match
  • Paid Time Off that is accrued with each pay period
  • Paid Parental Leave Program
  • Wellness perk ($100/month)
  • Internet stipend ($40/month)
  • Pet Adoption Reimbursement ($300/year)
  • Learning & Development Stipends
  • Bi-Monthly Wednesday Catered Lunch + full stocked fridges
  • Zeal Care - Monthly wellness subscriptions ($35/month)
  • Curated monthly snack box - sent to your house
  • Join a team that truly lives their values, and values their lives (outside of the office. Cliche, we know… but we really mean it)

ABOUT THE ZEBRA:

The Zebra is the nation’s leading, independent insurance comparison site. With our dynamic, real-time quote comparison tool, consumers can identify insurance companies with the coverage, service level, and pricing to suit their unique needs. Headquartered in Austin, Texas, The Zebra has sought to bring transparency and simplicity to insurance shopping since 2012 -- it's “insurance in black and white.”

We've garnered attention and investment of some of the nation’s top venture capitalists. Check out all of our awards & recognition!

Our core mantra is "All Stripes Welcome." As part of our dedication to maintaining an inclusive and diverse workforce, we provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetics. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform core job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.