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Sr Channel Success Manager

Location : UK

The Sr. Channel Success Manager maintains a long-term relationship with SpyCloud channel partners, providing a main POC post-sale with a focus on program documentation, customer relationship building, upgrades, enhancements, and continued collaboration. This is an ongoing management role - focused on increasing revenue while providing a solid continuum across all elements of the post-sale channel lifecycle.

Primary Responsibilities:

• Maintain solid industry knowledge and a comprehensive understanding of SpyCloud products and services
• Build, leverage and sustain relationships with channel partners and internal cross functional teams to maximize success
• Create, execute and oversee action plans to track customer activity and projects and ensure engagement by appropriate parties throughout
• Deliver growth by assuring usage, renewals, post-sales success, loyalty, expansion and new product adoption
• Continually capture and monitor customer business drivers to ensure optimal solutions and further customer engagement with SpyCloud products/services
• Effectively articulate value propositions, create interest and generate excitement by developing customer presentations
• Anticipate customer needs and proactively drive solutions to ensure and exceed customer satisfaction
• Inform and report account status up to Director of Channel Success
• Identify creative solutions for strategic customer accounts
• Ability to manage channel partners and associated customers in a global environment including experience with different cultures, languages, and time zones
• Manage renewals in conjunction with the reseller and SpyCloud renewals team
• Understand channel margin/pricing for upsell and renewals
• Maintain and develop multi-tiered relationships with end user customers and their associated reseller education including training of end users in SpyCloud technology
• Identify upsell and cross sell opportunities within the end user customers

Key Qualifications and Requirements:

• Self starter with drive to succeed
• Ability to work cross-functionally with sales, marketing, legal, revenue operations and product to effectively manage and grow the channel customer base
• Manage channel partner relationships to develop programs, strategies, support materials and identify customer opportunity
• Be well versed in all channel partner agreements, negotiations, programs, and terms as they apply to each and effectively document
• Support customers throughout the channel experience
• Strong technical aptitude with the capability of talking to and staying abreast of technical developments at SpyCloud

Highly Desired Skills:

• 5 -10 years of customer success management experience in a client facing role
• Experience working within a 2 tier channel model
• Experience working for a Software as a Service (SaaS) company
• Cyber security and ATO prevention experience a plus

Education:

• BA/BS/Undergraduate
• Competency with Microsoft's suite of business products
• Salesforce and Zendesk experience is a plus

As a mission-driven organization we are committed to working alongside individuals who are equally passionate about preventing cybercrime regardless of what department they are in or role they may have. Being led by our core values in all business decisions, we absolutely lean into being united on this front and in doing so we also look to ensure all SpyCloud employees have the support and benefits they need to stay focused on the mission. In addition to our engaging workspace in South Austin, flexible and remote-friendly work options, and competitive salary package, we also offer our employees a comprehensive benefits package that includes:

401(k)

Health, Vision and Dental Insurance

Generous PTO Plan

In-office meals provided

About SpyCloud

SpyCloud transforms recaptured darknet data to protect businesses from cyberattacks. Its products operationalize Cybercrime Analytics (C2A) to produce actionable insights that allow enterprises to proactively prevent ransomware and account takeover, protect their business from consumer fraud losses, and investigate cybercrime incidents. Its unique data from breaches, malware-infected devices, and other underground sources also powers many popular dark web monitoring and identity theft protection offerings. SpyCloud customers include half of the ten largest global enterprises, mid-size companies, and government agencies around the world. Headquartered in Austin, TX, SpyCloud is home to nearly 200 cybersecurity experts whose mission is to make the internet a safer place.

Who We Are

SpyCloud is a place for innovative, collaborative and problem-solvers to thrive. Individually we’re amazing but together, we’re unstoppable. We celebrate diversity and various perspectives and aim to create an inclusive and supportive environment for all. We are proud to be an Equal Employment Opportunity and Affirmative Action “at will” employer of choice. All aspects of employment decisions will be based on merit, performance, and business needs. We do not discriminate on the basis of any status protected under federal, state, or local law. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. SpyCloud complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

SpyCloud expressly prohibits any form of workplace harassment. Improper interference with the ability of SpyCloud's employees to perform their job duties may result in discipline up to and including discharge.

SpyCloud shares the right to work and participates in the E-Verify program in all locations.

If you need assistance or accommodation due to a disability, you may contact us.

Our culture is something really special. We’re all driven to disrupt the cybercriminal economy as we keep customer accounts safe from compromise. We support a truly worthy and serious mission, but we have fun doing it together. If you are driven, inventive, and collaborative, you’ll fit right in.

SpyCloud’s Recruitment Policy: We will never ask an applicant for sensitive or personal financial information during the recruitment process. We advise all applicants seeking employment with SpyCloud to review available information on recruitment fraud. Anyone who suspects that they have been contacted by someone falsely representing SpyCloud should email careers@spycloud.com.

Learn more and apply: https://spycloud.com/company/careers/