Enterprise Success Manager
Ontic
Customer Service
Austin, TX, USA
Posted on Oct 9, 2024
Who We Are
Ontic makes software that corporate and government security professionals use to proactively manage threats, mitigate risks, and make businesses stronger. Built by security and software professionals, the Ontic Platform connects and unifies critical data, business processes, and collaborators in one place, consolidating security intelligence and operations. We call this Connected Intelligence. Ontic serves corporate security teams across key functions, including intelligence, investigations, GSOC, executive protection, and security operations.
As Ontic employees, we put our mission first and value the trust bestowed upon us by our clients to help keep their people safe. We approach our clients and each other with empathy while focusing on the execution of our strategy. And we have fun doing it.
Who You Are
Ontic is looking for an experienced and mission-driven Enterprise Success Manager who will be responsible for ensuring our clients realize the value of our Protective Intelligence technology platform, resulting in client retention. As an Enterprise Success Manager, you will have the opportunity to develop relationships with a portfolio of Fortune 5000 corporate clients, focusing on their adoption of the Ontic platform.
You will be responsible for the full client lifecycle, post-Sales. This includes Implementation, Training, Platform Coaching, Executive Business Reviews and ensuring the Renewal process is executed successfully. You will serve as the voice of Ontic to the client and as the voice of the client to Ontic. You should have a talent for cultivating your personal brand as a trusted advisor to your clients and a collaborative teammate to cross-functional internal teams. You should maintain a solution-oriented approach and be excited to be a part of a growing team, welcoming the challenges that come along with a startup environment.
Responsibilities
- Drive Ontic Platform adoption, focusing on helping your clients achieve their business objectives
- This role requires a person who is excited to be hands-on in the Platform
- Own client communication to ensure a streamlined client experience
- Identify growth potential for clients as it relates to additional Ontic Platform functionality or Service opportunities
- Coordinate with Sales colleagues to execute on those opportunities
- Forecast client renewals, ensuring retention
- Orchestrate internal Ontic cross-functional teams to ensure the voice of the client is being represented as it relates to product and strategic decisions. Work collaboratively to address client challenges with a sense of urgency
- Seek out opportunities to help the growing Client Success team scale efficiently with tools like SFDC, Pendo, DOMO, JIRA
Preferred Qualifications
- 4 plus years of experience in Client Success or Client Services at a SAAS company at an enterprise level
- Extremely organized and able to multitask. Ability to simultaneously manage multiple clients with competing priorities
- Candidate with Corporate Security or Executive Protection acumen a plus
- Ability to work independently and as part of a team in a fast-paced environment
- Excellent oral and written communication skills, including experience working in cross-functional teams and presenting to business executives
- Familiarity with tools like SFDC, Pendo, Domo, JIRA
Don’t meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Ontic we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role, we encourage you to apply anyways. You may be just the right candidate for this or other roles.Ontic prioritizes the full inclusion of qualified individuals, providing necessary accommodations for those with disabilities to perform essential job functions. If you need assistance during the application or interview process or job tasks, please contact us at recruitment@ontic.co or call (512) 572-7400
Ontic Benefits & Perks
Competitive Salary
Medical, Vision & Dental Benefits
401k
Stock Options
HSA Contribution
Learning Stipend
Flexible PTO Policy
Quarterly company ME (mental escape) days
Generous Parental Leave policy
Home Office Stipend
Mobile Phone Reimbursement
Home Internet Reimbursement for Remote Employees
Anniversary & Milestone Celebrations
Ontic is an equal-opportunity employer. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable law.
All Ontic employees are expected to understand and adhere to all Ontic Security and Privacy related policies in order to protect Ontic data and our clients data.