In search of your next role? Explore job opportunities within our portfolio.

Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes a bonus plan, equity, benefits, and other opportunities at Ontic. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.

Who We Are

Ontic makes software that corporate and government security professionals use to proactively manage threats, mitigate risks, and make businesses stronger. Built by security and software professionals, the Ontic Platform connects and unifies critical data, business processes, and collaborators in one place, consolidating security intelligence and operations. We call this Connected Intelligence. Ontic serves corporate security teams across key functions, including intelligence, investigations, GSOC, executive protection, and security operations.

As Ontic employees, we put our mission first and value the trust bestowed upon us by our clients to help keep their people safe. We approach our clients and each other with empathy while focusing on the execution of our strategy. And we have fun doing it.

Who You Are

Ontic is seeking a growth-minded Director of Client Success to lead and scale our client success team across a global portfolio of Fortune 1000 clients. You're passionate about ensuring every client derives measurable ROI while building the commercial engine of retention and expansion, through strong relationships, operational excellence, and cross-functional collaboration.

In this role, you will be directly responsible for maximizing renewal outcomes and proactively uncovering expansion opportunities that align with client needs and Ontic's platform capabilities. You'll manage a team of high-performing Client Success Managers (CSMs), create scalable processes, and engage with senior executives both internally and externally. You are a hands-on leader who thrives in a high-growth environment, excels at developing teams, and is excited to be an internal advocate for our clients.

This is a critical leadership role in shaping long-term customer health, influencing the product roadmap, and accelerating revenue growth through client success.

Responsibilities

• Own the renewal process end-to-end, ensuring renewal targets are met and exceeded across a portfolio of Enterprise accounts

• ​​Drive expansion strategy by identifying upsell and cross-sell opportunities through regular client engagement, usage insights, and business alignment

• Lead, coach, and scale a team of Client Success Managers focused on adoption, outcomes, and commercial impact

• Develop account health frameworks and success plans that tie Ontic’s value to measurable business results for each client

• Develop CSM capabilities through regular coaching, pipeline reviews, renewal strategy sessions, and performance feedback

• Forecast and report on key metrics, including NRR, GRR, renewal pipeline, and expansion revenue, ensuring visibility across leadership

• Create a team culture of accountability, empathy, and client advocacy

• Act as a strategic advisor to clients, engaging at the executive level to build trust and align on long-term goals

• Champion the voice of the customer, surfacing insights to influence product, services, and GTM strategy

• Partner with Sales and RevOps to ensure alignment in account planning, renewal forecasting, and opportunity management

• Continuously optimize Client Success programs, tooling, and processes to scale effectively as Ontic grows

• Guide the development of success plans that align client goals with product value realization

Preferred Qualifications

• 10+ years in Client Success, Account Management, or Customer Experience in a B2B SaaS environment, with 5+ years in a leadership capacity

• A strong track record of owning renewal targets and driving account expansion across enterprise or strategic clients

• Experience managing global client portfolios, ideally in corporate security, threat intelligence, or related fields

• Strong commercial acumen with the ability to align client challenges to revenue opportunities

• A history of building, scaling, and inspiring high-performing client-facing teams

• Expertise in success tools and platforms like Salesforce, ChurnZero, Domo, Pendo, and JIRA

• Excellent communication, presentation, and negotiation skills — with comfort engaging C-suite stakeholders

• A bias for action, deep collaboration, and a relentless focus on delivering client outcomes

Ontic Benefits & Perks

Competitive Salary

Medical, Vision & Dental Benefits

401k

Stock Options

HSA Contribution

Learning Stipend

Flexible PTO Policy

Quarterly company ME (mental escape) days

Generous Parental Leave policy

Home Office Stipend

Mobile Phone Reimbursement

Home Internet Reimbursement for Remote Employees

Anniversary & Milestone Celebrations

Ontic is an equal-opportunity employer. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable law.

All Ontic employees are expected to understand and adhere to all Ontic Security and Privacy related policies in order to protect Ontic data and our clients data.

Compensation Range: $150K - $160K