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Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes a bonus plan, equity, benefits, and other opportunities at Ontic. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.

Who We Are

Ontic makes software that corporate and government security professionals use to proactively manage threats, mitigate risks, and make businesses stronger. Built by security and software professionals, the Ontic Platform connects and unifies critical data, business processes, and collaborators in one place, consolidating security intelligence and operations. We call this Connected Intelligence. Ontic serves corporate security teams across key functions, including intelligence, investigations, GSOC, executive protection, and security operations.

As Ontic employees, we put our mission first and value the trust bestowed upon us by our clients to help keep their people safe. We approach our clients and each other with empathy while focusing on the execution of our strategy. And we have fun doing it.

Who You Are

Ontic is seeking a Principal Success Manager to join our high-impact Client Success team to manage our Strategic accounts. This role is for someone passionate about building long-term client relationships, skilled in managing strategic and tactical engagements, and experienced with complex global enterprises including Fortune 500 companies.

As a Principal Success Manager, you’ll be responsible for guiding our clients through their entire lifecycle post-sale, including implementation, onboarding, product adoption, executive engagement, renewals, and expansion. You will act as a trusted advisor, challenging the status quo and delivering strategic best practices that help clients maximize the value of the Ontic platform.

This is a high-visibility role requiring strong executive presence, cross-functional collaboration, and a drive to shape both client outcomes and Ontic’s future.

Key Responsibilities

• Client Ownership & Engagement

  • Own the strategic relationship with a portfolio of high-value Fortune 500 clients

  • Serve as the main point of contact post-sale, ensuring alignment with client business objectives

  • Act as a strategic advisor and tactical partner, guiding clients through platform optimization and maturity
    

• Value Realization & Adoption

  • Drive platform adoption, ensuring clients realize measurable business value

  • Proactively identify opportunities for Ontic to solve additional pain points and help clients scale their protective intelligence programs

  • Build success plans, map value drivers, and track ROI to strengthen business cases for renewal and growth
    

• Strategic Guidance & Challenge

  • Lead high-level business reviews and success planning sessions with senior executives and cross-functional stakeholders

  • Challenge clients thoughtfully when needed—presenting data, trends, and best practices that guide better outcomes
    

• Retention & Growth

  • Forecast, manage, and own renewals, ensuring seamless continuation of service

  • Partner with Sales to identify expansion opportunities and co-create account growth strategies

  • Track account health signals and proactively mitigate risks to retention
    

• Cross-Functional Collaboration

  • Serve as the voice of the client internally, influencing product roadmaps, service offerings, and strategic initiatives

  • Collaborate with Product, Engineering, Sales, and Marketing to ensure a coordinated approach to client satisfaction and innovation
    

• Operational Excellence

  • Contribute to scaling internal systems and workflows (e.g., SFDC, JIRA, Pendo) to drive efficiency and repeatability

  • Help define and refine playbooks, onboarding frameworks, and client communication models
    
    

Preferred Qualifications

• 10+ years in Customer Success, Strategic Account Management, or related roles supporting Fortune 500 or global enterprise clients, the last 3-4 years focused on delivery value to high profile strategic accounts

• Proven track record of managing complex, high-touch client relationships and delivering strategic value

• Strong executive presence with the ability to engage and influence C-suite stakeholders

• Confident leading both strategic planning and hands-on tactical execution

• Exceptional communication, facilitation, and presentation skills

• Experience in SaaS platforms, preferably with enterprise B2B or security-related solutions

• Consultative mindset with strong business acumen and problem-solving skills

• Familiarity with tools like Salesforce, JIRA, Gainsight, ChurnZero, and Pendo is a plus

• Added bonus would be experience in the corporate security space

Ontic Benefits & Perks

Competitive Salary

Medical, Vision & Dental Benefits

401k

Stock Options

HSA Contribution

Learning Stipend

Flexible PTO Policy

Quarterly company ME (mental escape) days

Generous Parental Leave policy

Home Office Stipend

Mobile Phone Reimbursement

Home Internet Reimbursement for Remote Employees

Anniversary & Milestone Celebrations

Ontic is an equal-opportunity employer. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable law.

All Ontic employees are expected to understand and adhere to all Ontic Security and Privacy related policies in order to protect Ontic data and our clients data.

Compensation Range: $130K - $150K