Managed Services Specialist
Ontic
Location
Remote, United States
Employment Type
Full time
Location Type
Remote
Department
Operations
Compensation
- $80,000 - $90,000 $80K – $90K
Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes a bonus plan, equity, benefits, and other opportunities at Ontic. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.
Who We Are
Ontic makes software that corporate and government security professionals use to proactively manage threats, mitigate risks, and make businesses stronger. Built by security and software professionals, the Ontic Platform connects and unifies critical data, business processes, and collaborators in one place, consolidating security intelligence and operations. We call this Connected Intelligence. Ontic serves corporate security teams across key functions, including intelligence, investigations, GSOC, executive protection, and security operations.
As Ontic employees, we put our mission first and value the trust bestowed upon us by our clients to help keep their people safe. We approach our clients and each other with empathy while focusing on the execution of our strategy. And we have fun doing it.
Who You Are
We are in search of a Managed Services Specialist to become an integral part of our team. In this role, you will primarily concentrate on delivering maintenance, configuration, implementation, and support services to enterprise-level clients. The ideal candidate will manage configuring solutions, oversee their implementation, and deliver ongoing support to ensure client contentment. This position presents an exceptional opportunity for an individual with a unique blend of technical and functional expertise to thrive within our dynamic environment
Key Responsibilities:
Configure custom solutions for enterprise-level clients, focusing on the maintenance component of the service
Provide on-call support as required for the platforms, both on-site and virtually, for enterprise clients
Focus on client adoption and retention through proactive support and engagement
Train new users on platform functionalities and features
Create customized training materials and upload them to the knowledge space
Develop custom documents to address specific client needs
Ability to effectively communicate with both internal teams and external clients
Set and track objectives and key results (OKRs) focused on client adoption and retention
Understand the functional aspects of the role, including configuration management and success management
Possess a blend of technical and functional skills to effectively perform the responsibilities of the position
Requirements:
Two-three years of experience in a similar role, preferably within the SaaS industry.
One year of working experience with a SaaS platform in configuration management.
Bachelor's degree or equivalent experience
Excellent communication and interpersonal skills.
Ability to work both independently and collaboratively in a fast-paced environment.
Experience in tracking resolutions, bugs, and tasks using Jira and Microsoft Excel
Compensation Range: $80K - $90K