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HelloHero was created in 2017 with a mission to increase access to behavioral and mental health services for students, teachers, and their families. Our founder, Syed Mohammed, is familiar with the challenges of living with anxiety and a learning disability. His vision was to create an organization that could find a way to effectively and efficiently bring services to those in need. HelloHero offers an exclusive platform and community to support the professionals that provide these services remotely while bringing them a flexible solution to work life balance challenges for a challenging role.

Why Join HelloHero?

Prioritizing Professionals - We aim to offer teachers and providers with a supportive way to offer their services to those in need.

Flexibility - You create your own schedule. You choose to work as a HelloHero employee. We also provide benefits for those choosing to work full-time as a HelloHero employee.

Support & Collaboration - Ongoing training and teamwork are imperative to your success and directly impact delivering quality services and ensuring our children thrive.

Outcomes Driven - We value innovative tools and research-based treatment.

Exclusive Technology - You have access to our proprietary technology that allows you to provide top-notch services by engaging and tailoring to the unique goals of each individual.

About the role

Job Summary

As the Credentialing and Pre-Onboarding Manager, you will play a crucial role in managing the pre-onboarding and credentialing process for new and existing hires in our organization. Your responsibilities will include overseeing the verification of licenses and certifications, ensuring compliance with state and school requirements, and maintaining accurate records of credentialing documents of new and existing employees and contractors. Additionally, you will be responsible for managing the pre-onboarding process and providing support to new hires as they navigate through our systems and procedures.

Duties/Responsibilities:

Manage Credentialing and Pre-Onboarding Process For New Hires

• Communicate with new hires throughout the pre-onboarding process. Observe, listen and understand the needs of new hires and advocate for their interests and perspectives by identifying key issues

• Create and standardize best practices for new hire onboarding with a constant focus on continuous improvement and innovation

• Send welcome emails, including the onboarding checklist, to new hires and conduct welcome calls

• Verify and upload credentials into the HRIS and Google Drive

• Gather and upload provider bios

• Follow up with new hires to ensure a timely start date

• Send engagement emails, i.e. Welcome Video from CEO

• Send “Clear to Start” email to stakeholders when new hire completes credentialing requirements

Manage Credentialing for Existing Employees and Contractors

• Process new state or new school credentialing requests

• Schedule call with employee or contractor to review checklist

• Verify and upload credentials into the HRIS for new and expiring credentials

• Follow up as needed to ensure timeliness of credentialing

• Send email to stakeholders once credentialing is completed

Systems and Procedures

• Assist in rescinding offers by providing required documentation from new hire

• Create new Onboarding Checklists for new states and/or specialties

• Change start dates in HRIS as needed

• Submit provider credentials to Pearson schools

• Meet department goals and ensure the smooth and successful onboarding of new hires

Meeting/Project Management

• Participate in HRIS projects which may consist with creating agendas, frameworks, and feedback

• Collaborate with HR for document reviews and feedback.

• Lead weekly meetings with Student Services team

• Other department administrative duties and special projects as assigned

Education and Experience:

• Experience onboarding in an healthcare and educational professionals

• Multistate onboarding experience

• Understand federal and state background check process

Required Knowledge, Skills, and Abilities:

• Excellent Technology & Computer proficiency, including the ability to learn new digital platforms.

• Excellent communication and problem solving skills

• Strong customer service skills with the ability to champion a smooth and seamless onboarding process for our providers

• Welcoming and friendly demeanor with the innate ability to make our providers feel valued and prioritized

• Strong work ethic and experience performing with a sense of urgency, attention to detail, consistent follow-through, and ability to thrive in our fast-paced environment

• Solution and process improvement-oriented with a willingness to identify problems and be accountable for discovering and implementing options for resolution

• Ability to successfully work in a team environment

• Adaptability to change

• Ability to prioritize and complete projects within deadline

• Reliable Wi-Fi/Internet access.

• Distraction-free work environment.

• Excellent written and oral communication including the ability to independently draft professional documentation as part of the evaluation and IEP process.

• Flexibility and adaptability in day-to-day operations.

Working Conditions / Physical Requirements:

• Manual dexterity to operate a telephone and enter data into a computer.

• Facility to sit at a desk, conference table, or in meetings of various configurations for extended periods of time with or without reasonable accommodation.

• Facility to see and read, with or without visual aids, laws and codes, rules, policies, and other printed matter, and computer screens and printouts with or without reasonable accommodation.

• Facility to hear and understand speech at normal room levels and to hear and understand speech on the telephone with or without reasonable accommodation.

• Facility to speak in audible tones so that others may understand clearly in normal conversations, in training sessions, and in other meetings with or without reasonable accommodation.

• Mental Demands: Ability to foster collaborative relationships, work well under pressure, organize and synthesize new information, and prioritize tasks.

• Note: This list of essential functions and physical requirements is not exhaustive and may be supplemented as necessary.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.nd