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• Independent Contractor (1099) role - 10 hours per week

• Hours are 8:00am-10:00am EST (no flexibility on hours of availability)

• Respond to tech tickets for support in a timely manner

• $15 per hour

About HelloHero

HelloHero was created in 2017 with a mission to increase access to behavioral and mental health services for students, teachers, and their families. Our founder, Syed Mohammed, is familiar with the challenges of living with anxiety and a learning disability. His vision was to create an organization that could find a way to effectively and efficiently bring services to those in need. HelloHero offers an exclusive platform and community to support the professionals that provide these services remotely while bringing them a flexible solution to work life balance challenges for a challenging role.

Why Join HelloHero?

Prioritizing Professionals - We aim to offer teachers and providers with a supportive way to offer their services to those in need.

Flexibility - You create your own schedule. You choose to work as a HelloHero employee or an independent contractor. We also provide benefits for those choosing to work full-time as a HelloHero employee.

Support & Collaboration - Ongoing training and teamwork are imperative to your success and directly impact delivering quality services and ensuring our children thrive.

Outcomes Driven - We value innovative tools and research-based treatment.

Exclusive Technology - You have access to our proprietary technology that allows you to provide top-notch services by engaging and tailoring to the unique goals of each individual.

About the role

A Technology Support team member will support the work of the Student Services Team by handling tech tickets to ensure students are able to join their sessions.

What you'll do

• Respond to open tickets for tech support needs in a timely manner
• Communicate with therapists and families in order to connect them to sessions and resolve technical issues
• Other projects, as assigned by Manager

Education and Experience:

• High school diploma or GED

• Microsoft Office and Google skills

• Previous experience with Zendesk and Zoom are a plus

• Adaptable, multitasking, detail-oriented, quick learner

• Ability to remain calm and professional in stressful situations

Required Knowledge, Skills, and Abilities:

• Excellent Technology & Computer proficiency, including the ability to learn new digital platforms.

• Reliable Wi-Fi/Internet access.

• Distraction-free work environment.

• Flexibility and adaptability in day-to-day operations.

Working Conditions / Physical Requirements:

• Manual dexterity to operate a telephone and enter data into a computer.

• Facility to sit at a desk, conference table, or in meetings of various configurations for extended periods of time with or without reasonable accommodation.

• Facility to see and read, with or without visual aids, laws and codes, rules, policies, and other printed matter, and computer screens and printouts with or without reasonable accommodation.

• Facility to hear and understand speech at normal room levels and to hear and understand speech on the telephone with or without reasonable accommodation.

• Facility to speak in audible tones so that others may understand clearly in normal conversations, in training sessions, and in other meetings with or without reasonable accommodation

• Mental Demands: Ability to foster collaborative relationships, work well under pressure, organize and synthesize new information, and prioritize tasks

• Note: This list of essential functions and physical requirements is not exhaustive and may be supplemented as necessary.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.